Return & Refund Policy

Effective Date: October 17, 2026

At ColorNesty™, we want you to feel confident when shopping with us. Your satisfaction matters, and we are committed to providing a clear and straightforward return and refund experience.

We offer free returns and refunds within 30 days, subject to the process and conditions described below.

1. Return Window

You may request a return or refund within 30 days of receiving your order.

If 30 days have passed since delivery, please contact us to discuss your circumstances. Requests received after the stated return period may not qualify under this policy unless required by applicable law.

2. Eligible Returns

If you are not satisfied with your purchase, you may contact us within the 30-day return window to request assistance.

Our return policy covers situations including:

• You have changed your mind about your purchase.

• The product does not meet your expectations.

• You received an incorrect product or design.

• Your product arrived damaged or defective.

• Your order arrived with missing items or other fulfillment issues.

If your product arrives damaged, defective, or incorrect, please provide a description of the issue and, where reasonably possible, photographs to help us assess the request.

We will explain the appropriate next steps based on your circumstances and applicable consumer protection laws.

3. How to Request a Return

To start a return, please follow these steps:

Step 1: Contact Our Support Team

Email support@colornesty.shop with the subject line "Return Request."

Step 2: Provide Your Order Details

Include your order number, the email address used at checkout, and the reason for your return request.

Step 3: Wait for Return Instructions

Our team will review your request and provide instructions for the return, if a return shipment is required.

Step 4: Follow the Provided Instructions

Please follow the instructions provided by our support team. Do not send items to our business address unless we have specifically confirmed that address as the appropriate return destination.

4. Free Return Shipping

We offer free returns within the 30-day return period.

When a return shipment is required, our support team will explain the available return arrangements. Customers will not be charged a return shipping fee for an approved return handled under this policy.

Please contact us before arranging your own return shipment so that we can help prevent unnecessary costs or delivery issues.

5. Refund Policy

Once your return or refund request has been reviewed and approved, we will explain the next steps.

Where a return shipment is required, the refund may be processed after the returned product has been received or the return has otherwise been verified.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account depends on your payment provider or financial institution.

We offer refunds within the 30-day return window in accordance with this policy. Where a refund is approved without requiring a physical return, our team will confirm that arrangement with you.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and a description of the problem. Photographs of the product and packaging can help us understand the issue.

Depending on the circumstances, we may arrange a replacement, return, or refund. You will not be charged a return shipping fee for an approved return under this policy.

Your rights under applicable consumer protection laws remain unaffected.

7. Cancellations and Order Changes

If you need to cancel or change an order, please contact support@colornesty.shop as soon as possible.

We will do our best to accommodate your request before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.

If cancellation is unavailable, you may contact us about the return options available under this policy.

8. Exchanges

If you would prefer a different design, please contact our support team within 30 days of delivery.

We will explain the available options, which may include a return and a new order. Exchanges are subject to product availability and any applicable legal requirements.

9. Return Conditions and Customer Cooperation

To help us process your request efficiently, please provide accurate order information and follow the return instructions supplied by our team.

Where reasonably possible, return products with their included accessories and packaging. However, nothing in this policy is intended to remove any statutory rights you may have regarding defective, damaged, or incorrectly supplied goods.

10. International Returns

We accept eligible return and refund requests from customers worldwide within the 30-day return window.

Because return arrangements may differ by destination, please contact our support team before shipping anything back. We will provide instructions appropriate to your location.

11. Contact Us

For all return, refund, cancellation, or exchange inquiries, please contact:

ColorNesty™
Email: support@colornesty.shop
Phone: 716-287-2232
Website: https://colornesty.shop
Business Address: 4606 11th Ave, Brooklyn, New York 11219, United States

We appreciate your trust in ColorNesty™ and will do our best to make your shopping experience straightforward and reassuring.